Process
How mail-order retainer repair works
From photo to return shipping—six clear steps to fix a broken retainer by mail. PayPal is settled before we start work.
Six steps from photo to return shipping
Photo
Text a clear picture of your damaged retainer to 657-566-1558, or email it to smilextechnologies@gmail.com.
Quote
We’ll confirm whether we can repair it — including Hawley and acrylic retainer repair — and point you to the right shipping package.
Pay
All payments are through PayPal. The invoice must be paid before we start the repair.
Ship it in
Use the prepaid label / shipping option you purchased. Ship only after we’ve confirmed the repair and payment.
We repair
We sterilize your retainer and repair it with laser welding and acrylic work. Repair times vary; most are completed within 7–12 business days after we receive your retainer (not guaranteed). That does not include shipping time either way. Workload can make it a little faster or slower.
Ship it back
We send it back with UPS tracking, depending on the package you chose. See retainer repair prices for shipping options.
Send a photo when you’re ready
We’ll reply as soon as we can with next steps for your broken retainer repair.